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Warranty

RGKit Modules come with a 6-months limited warranty for the original purchaser and anyone else who owns the product during the warranty period, from the date the product is delivered to the original purchaser.
This limited warranty covers manufacturing defects in materials and production of RGKit. This limited warranty does not cover any damage, deterioration or malfunction caused by: (1) transportation or storage of the product; (2) accidents, negligence, misuse, abuse, improper installation or operation or failure to follow product instructions; (3) modifications to or unauthorized repair of the product; (4) normal wear and tear; or (5) external causes such as corrosive atmosphere, extremes in temperature or humidity, power line surges or related electrical abnormalities (including phantom power, wrong voltage, etc), or other actions or events beyond Argineering’s reasonable control.
This limited warranty also does not cover parts or components of RGKit that are inherently subject to deterioration during the normal operation of the product, such as wood or plastic parts of the ready-made displays, wood or plastic parts of RGKit Accessories, screws and templates.
If RGKit requires repair or replacement during the warranty period, no additional charges will be incurred for parts or for labor. Argineering will also pay for shipping and handling fees to return the repaired or replaced product. If Argineering elects to repair the product, the warranty period will not extend. If Argineering elects to replace the product, a new warranty period will apply to that replaced product starting on the date the replaced product is delivered to the original purchaser.

 

Return Policy

Exchange or refund of products may be requested during 14 days, following order delivery. Returned products must be returned in original packing, and in original condition. Opened products may be returned so long as the contents are complete and in sellable condition. In case of failure to comply, Argineering is entitled to impose a fee or refuse to accept the return. This Return Policy includes RGKit Modules. It does not include ready-made display parts, including but not excluding;
A copy of the original invoice or receipt must be supplied with the returned products. Once the returned products are inspected by Argineering, a full refund will be sent via the original payment method. The purchaser will cover all shipping charges for returned products, except in cases where products are returned due to malfunction, in which case Argineering covers the shipping charges. In cases of return due to malfunction, Argineering will require a full description of the problem accompanied by clarifying photos and/or videos.

 

Cancellation Policy

Orders placed using direct bank transfer or PayPal can be canceled at any time before transferring money for the order. If no money has been received within 20 days the order will be canceled automatically. Orders paid using a credit card can be cancelled and refunded immediately if the order has not been shipped. If the order has been shipped the return policy applies.

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